Return Policy

Am I Able to Return of Exchange My Purchase? Please feel free to contact us at admin@eriezooshop.org with any concerns you have and we'll do our best to make it right.

What if my order is damaged or I've received the wrong item? Even though we strive for perfection, each product is individually packaged by a human and on occasion there may be an error. If you have an item that's been damaged in shipping, contact us at admin@eriezooshop.org (please include a photo). We stand behind our products and will provide you with a replacement or refund.

Shipping Policy

When will my order arrive?

Please expect a wait time of one week on average (with possible longer times due to COVID-19). If you haven't received your shipment within 2 weeks, please contact admin@eriezooshop.org

What are your shipping rates?

Shipping charges for your order will be calculated and displayed at checkout.

How long does it take to process an order?

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Do you offer expedited or worldwide delivery?

We are not offering expedited or worldwide delivery at this time.

Security & Privacy

The Erie Zoo eStore is Committed to Protecting Your Privacy

We do not collect personally identifying information about you when you visit our site unless you choose to provide such information to us. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our website.

By visiting our website, eriezooestore.org, you are accepting the practices described in this privacy policy (the “Privacy Policy”). The Erie Zoo eStore reserves the right to change this Privacy Policy at any time by posting such change here. Your continued use of the website after such change is made constitutes acceptance of and agreement to be bound by the terms of the Privacy Policy as modified.

What Information Does the Erie Zoo eStore Collect and How Is It Used?

The Erie Zoo eStore is the sole owner of the information collected. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form. The eStore collects information from our users at several different points on our website. On occasion, the eStore may rent or exchange select information with other nonprofit organizations. Users can always refuse to supply personally-identifiable information, but it may prevent them from engaging in certain Site related activities.

The eStore may collect and use users’ personal information to improve customer service; to help us respond to inquiries, customer service requests and support needs more efficiently; to process payments, to send periodic emails about the eStore, and products or events; or, to respond to inquiries, questions, special events, promotional sales and/or other requests.

You may opt out of receiving communications from us by sending an e-mail to admin@Eriezooestore.org with your complete name, address, and e-mail address.

The Erie Zoo eStore assumes no responsibility for the data collection and use practices of third parties that process online credit card transactions.

Non-personal Identification Information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. The Erie Zoo eStore may ask for additional information, such as content preferences. This information is used to contact the user/subscriber about the news for which they have expressed an interest. 

Use of Links

Throughout our webpages, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organizations, views, or accuracy of the information contained on other servers. Creating a text link from your website to our site does not require permission.

Use of Text and Images

If you would like to publish information that you find on our website, please send your request to admin@Eriezooestore.org. Images that are part of the the Erie Zoo’s eStore collection are restricted for non-commercial use only. 

Log Files

The eStore uses the IP address from your Internet connection to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.


This website is designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at admin@Eriezooestore.org. 


The online store is safe and secure. The Erie Zoo eStore is compliant with the Payment Card Industry Data Security Standard (PCI DSS) as well as Federal Information Processing Standards (FIPS), and we use Secure Socket Layer (SSL) technology plus field encryption to safeguard your personal information, such as your name, address, and credit card information, as it travels over the Internet. The Erie Zoo eStore will never retain your credit card details on our servers once your order is placed.

Protecting Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. Sensitive and private data exchange between the website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Notification of Changes

If the eStore decides to change our privacy policy, we will post those changes to this page so our users are always aware of what information we collect and how we use it. The date will be posted at the bottom of this page. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at: admin@eriezooestore.org


Please contact us with any questions or concerns.